Thursday, April 27th, 2017
In a data-driven organization, self-service business intelligence (BI) and analytics hold the key to empowering more people across your organization to make better decisions.
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Put Business Intelligence in Employees’ Hands With Shared Libraries
Wednesday, April 26th, 2017
Oracle updated its Oracle Customer Experience (CX) Cloud suite today with new chatbot and artificial intelligence integrations as well as improved mobile, video and messaging capabilities.
The Redwood City, Calif.-based provider announced the Adaptive Intelligence Apps for CX this morning at its annual Modern Customer Experience conference, being held
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Oracle Updates Customer Experience Cloud to ‘Amplify People’
Tuesday, April 25th, 2017
Increasingly I hear IT departments refer to their Office 365 programs as being a “digital workplace” initiative. Similarly, during my research on SharePoint Intranets in-a-box, several vendors called their products a “digital workplace.”
This trend is troubling. A digital workplace is not something you can buy and install.
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Why You Can’t Buy a Digital Workplace
Monday, April 24th, 2017
James Robertson got his start as a “proper geek, writing software” back in the ’90s.
But somewhere along the line he saw how organizations needed “practical and pragmatic advice” on how to navigate the demands of the modern workplace.
Writing the Book on Intranets
Robertson founded Step Two in 1996
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James Robertson: Employee Experience Is the Heart of the Digital Workplace
Friday, April 14th, 2017
Gerry McGovern has a simple message for customer experience professionals out there:
Stop thinking. It’s ruining your business.
Despite having access to incredible data mining capabilities and customer targeting tools, most companies are still making customer-facing decisions based on presumptions and internal data.
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Who’s the Center of the Digital CX Universe: You or Your Customer?