Developing a Digital Workplace Strategy for SharePoint

Wednesday, February 22nd, 2017

Developing a Digital Workplace Strategy for SharePoint

Shifting to a digital workplace is as much about a cultural change as it is about technology.

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Developing a Digital Workplace Strategy for SharePoint



Digital Workplace Leadership: It Takes a Village

Tuesday, February 21st, 2017

Digital Workplace Leadership: It Takes a Village

Digital workplace leadership is largely a hands-off role. 
It is up to executives to set a vision, then step back and let the organization determine the program.
It Takes a Village
When it comes to digital workplace design, I often use the analogy of town planning.

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Digital Workplace Leadership: It Takes a Village



The Enterprise Service Desk: Directing Service Calls Like Waze Directs Traffic

Tuesday, February 21st, 2017

The Enterprise Service Desk: Directing Service Calls Like Waze Directs Traffic

“Got Technology?”
“Why yes, yes we do,” said every function in every department in every organization.
And not just desktops and laptops and mobile phones, but scanners, scales, beacons, Software-as-a-Service (SaaS), security systems, smart lighting and building control systems.

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The Enterprise Service Desk: Directing Service Calls Like Waze Directs Traffic



Using AI to Improve Productivity, More News

Monday, February 20th, 2017

Using AI to Improve Productivity, More News

Intelligent voice-based assistants from Amazon, Google and nearly every tech heavyweight are becoming commonplace, making daily tasks quicker, more efficient and even entertaining. But should we really care? Will the impact be that great? Arguably, yes.

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Using AI to Improve Productivity, More News



Why It Pays to Focus on Process

Friday, February 17th, 2017

For decades, business surveys and management textbooks identified strategy execution as one of the top challenges facing CEOs. 
The problem isn’t the quality of management strategies: It is the difficulty carrying them out. Beautiful ideas don’t make a customer happy.

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Why It Pays to Focus on Process