A Year of Employee Engagement Advice, Minus the BS

Wednesday, December 17th, 2014

2014-17-December-Employee-of-Month.jpgHow a bold but simple act of respect helped turn one organization around.

Employee engagement matters. 2014 sent us a barrage of “5 Ways to Boost Employee Engagement” and “7 Things Great Leaders Do” posts, and many of them had some good nuggets. We get it. You get it.

There have been studies and data that most employees aren’t engaged and those that are drive a remarkable profit. Their customers are happier and so are their bottom lines.

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A Year of Employee Engagement Advice, Minus the BS



Discussion Point: Is There a Secret Sauce for Employee Engagement?

Monday, October 20th, 2014

Thumbnail image for discussion-pointHappy employees = happy customers. Yet we’ve all seen the numbers from Gallup: 63 percent of workers worldwide are not engaged at work, and a further 24 percent are actively disengaged. Businesses recognize the benefits of engaged employees — for retention, for productivity, for increased customer satisfaction — but struggle with how to create work environments that support this goal and in many cases feel unprepared to meet the demand.

This comes at a time when businesses are under pressure to differentiate themselves through customer service and at a time of increased connectivity, increased information availability, increased challenges in finding organizational information — all of this resulting in “overwhelmed employees.”

Something needs to give, but where should companies start? 

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Discussion Point: Is There a Secret Sauce for Employee Engagement?



This Is Not A Social Network

Monday, October 13th, 2014

2014-13-September-Not-A-Pipe.jpgWatching the livestream and tweet stream of #BIF10 a few weeks ago sharply reminded me that Twitter is not a social network.

It is a medium that connects, conveys and spreads a social network. It has moments of brilliance, hours of banality, and wondrous conversations sometimes slide into noxious platitudes.

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This Is Not A Social Network



Caveat Emptor: Are You Buying a Solution or a Science Project?

Thursday, September 11th, 2014

2014-11-September-Large-Hadron-Collider.jpgMost enterprise software is more like undertaking a science project than buying a product that solves a problem. Organizations buy a “platform” and have their IT departments build the “solution” on it.

A platform is essentially an Erector set with very poor instructions. Sure — go ahead and build a motorized crane. If you a. know what a crane is and should do and b. know what parts need to be assembled in what order to do it. Otherwise, you’re just trying stuff.  

Your first few cranes won’t work very well. People will likely use something (anything) else they can until you have built a better crane. You have on your hands a Science Project.

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Caveat Emptor: Are You Buying a Solution or a Science Project?



Silos Divide Us, But Could Make Us Stronger

Monday, August 4th, 2014

Social Business, 2014-04-August-Separation.jpgTalent wins games, but teamwork and intelligence wins championships. — Michael Jordan

A silo is something that divides us from others. It is a set of people that is disconnected from other parts of the organization.

A functioning organization has a purpose and a mission to achieve. When people – increasingly recognized as the lifeblood of an organization, more critical than physical resources, commercial assets, intellectual property and such — when people are divided, they lack a common focus and the intellectual, professional and personal empathy that allows them to act like a team.

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Silos Divide Us, But Could Make Us Stronger