Microsoft’s ‘Salesforce Light’ Adds Bing, Cortana, Flow

Thursday, April 27th, 2017

Microsoft's ‘Salesforce Light’ Adds Bing, Cortana, Flow

Microsoft started rolling out its Outlook Customer Manager (OCM) for general release this week, adding a few updates to what it had initially previewed last November
The initial release provided an OCM iOS app and cloud-based customer relationship management solution designed for small businesses.

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Microsoft’s ‘Salesforce Light’ Adds Bing, Cortana, Flow



Decaying Trust in the Internet Has Worrying Implications for Ecommerce

Thursday, April 27th, 2017

Decaying Trust in the Internet Has Worrying Implications for Ecommerce

Forty-nine percent of respondents said their main reason for not shopping online was lack of trust.
This telling statistic was one of many more uncovered in a global survey  conducted by Ipsos and the Center for International Governance Innovation (CIGI), in collaboration with the United Nations Conference on Trade and Development

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Decaying Trust in the Internet Has Worrying Implications for Ecommerce



Facebook, Google and Snapchat Jockey for US Messaging Dominance

Thursday, April 27th, 2017

Facebook, Google and Snapchat Jockey for US Messaging Dominance

In late 2015, consumer use of messaging apps overtook social networks as the primary use for the smartphone, already the primary computing device for most Americans.

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Facebook, Google and Snapchat Jockey for US Messaging Dominance



InsideView Brings Insights Enterprise to Dynamics Users Worldwide

Wednesday, April 26th, 2017

San Francisco-based InsideView released its Insights Enterprise edition on Tuesday, which brings Targeting Intelligence into Microsoft Dynamics CRM and Dynamics 365.

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InsideView Brings Insights Enterprise to Dynamics Users Worldwide



Oracle Updates Customer Experience Cloud to ‘Amplify People’

Wednesday, April 26th, 2017

Oracle Updates Customer Experience Cloud to 'Amplify People'

Oracle updated its Oracle Customer Experience (CX) Cloud suite today with new chatbot and artificial intelligence integrations as well as improved mobile, video and messaging capabilities. 
The Redwood City, Calif.-based provider announced the Adaptive Intelligence Apps for CX this morning at its annual Modern Customer Experience conference, being held

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Oracle Updates Customer Experience Cloud to ‘Amplify People’