Blogging

A positive customer experience is necessary for any organization. A key part of the customer experience is related to customer communications and how those communications are performed, in many cases as some sort of document output.

There are vendors out there that provide solutions to support the market for document output for customer communications management (DOCCM) and Forrester did an evaluation of 11 of those vendors to help you better understand their strengths and weaknesses. The report is called The Forrester Wave™: Document Output For Customer Communications Management, Q2 2009 and here’s a look at what they found.

Read the original here:
No Leader in Customer Communications Management Software