5 Ways to Build Customer Loyalty, Embrace the Cloud, More News

Friday, February 17th, 2017

5 Ways to Build Customer Loyalty, Embrace the Cloud, More News

New ‘languages of loyalty’ have emerged, driven by brands experimenting with creative digital experiences — and they’ve changed the dynamics of customer loyalty, according to a new survey by Accenture Strategy.
The report, “Seeing Beyond the Loyalty Illusion: It’s Time you Invest more Wisely,” found organizations that stick to

Continue reading…

Read more here:
5 Ways to Build Customer Loyalty, Embrace the Cloud, More News



Forrester Analyst: PaaS a ‘Revolution’ for Web Content Management

Wednesday, February 8th, 2017

Forrester Analyst: PaaS a ‘Revolution’ for Web Content Management

Platform-as-a-Service (PaaS) has sparked a “revolution” in how web content management (WCM) products are built.
According to Forrester Research analyst Mark Grannan, PaaS removes friction from the delivery process by automating infrastructure tasks which allows digital practitioners to focus on content.

Continue reading…

More here:
Forrester Analyst: PaaS a ‘Revolution’ for Web Content Management



Hey Hey, Ho Ho, Email Attachments Have Got to Go

Thursday, January 26th, 2017

Hey Hey, Ho Ho, Email Attachments Have Got to Go

The Internet Engineering Task Force published the riveting-sounding document, “Multipurpose Internet Mail Extensions (MIME) Part One: Format of Internet Message Bodies,” almost 20 years ago to the day.
And while it doesn’t sound like much, Designated Request for Comment (RFC) 2045 defined email attachments as a standard.

Continue reading…

Here is the original:
Hey Hey, Ho Ho, Email Attachments Have Got to Go



How to Manage the Switch to the Cloud-Based Digital Workplace

Monday, January 9th, 2017

How to Manage the Switch to the Cloud-Based Digital Workplace

An office relocation is happening. 
Medium and large companies alike are migrating to cloud-based digital workplaces, with Office 365 being the destination for many.  
But before your company jumps on board, you need to prepare.

Continue reading…

See the rest here:
How to Manage the Switch to the Cloud-Based Digital Workplace



I Hate Information Management Predictions

Tuesday, January 3rd, 2017

I Hate Information Management Predictions

This time of year is filled with prediction posts — I’m guilty of writing my fair share over my 15 years as an information management talking head. 
But I have a confession: I hate reading them and I hate writing them.

Continue reading…

View original post here:
I Hate Information Management Predictions