How would you all—including non-techies—like to be able to track how users interact with your Silverlight content? Well, now you can. Google Analytics has officially integrated into the Microsoft Silverlight Analytics Framework.
Autonomy (news, site) unveiled a new tool called Autonomy Explore today. The “customer interaction analysis application” connects all customer touch points (Web, contact center, social media, e-mail, etc.). This way, users can develop a better understanding of each customer, customer segment, and the overall customer base.
Many of us have wondered if and when social media will knock out the need for e-mail, but a survey from Econsultancy suggests that we’re far from losing touch with our inboxes. In fact, Econsultancy says social media is being used to enhance the effectiveness of e-mail.
See more here:
The Popularity of Social Networks Does Not Mean the End of Email
With new versions of Telligent’s (news, site) Community and Enterprise Collaboration solutions out the door last February, the only thing left to know was when would we see an updated version of their analytics. While we still don’t have a firm date in hand, we do have a look at some of the new capabilities coming in it.
Excerpt from:
Telligent Analytics 3.5: New Support Analytics, Updated User Analytics
Among the 7 Ways to Blog Using Your Mobile Phone, which we wrote back in 2009, a few of them included emailing your posts directly to your blog. But what if everything you wrote, posted and created came only from your email? Well, then you’d have Posterous.
Read the rest here:
Posterous Gains Funding, Makes Blogging Free & Easy
