Archive for September, 2015

Making Sense of Digital Customer Analytics

Wednesday, September 30th, 2015

The major brands make it look easy to deliver amazing digital customer experiences.
With big budgets, super agencies, massive marketing teams, technical expertise and complicated MarTech stacks, they’re perfectly poised to get the right message to the right audience at the right time.

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Making Sense of Digital Customer Analytics



Microsoft + Machine Learning Can Help You Look Younger #StrataHadoop

Wednesday, September 30th, 2015

Microsoft + Machine Learning Can Help You Look Younger #StrataHadoop

“How old do I look?”
It’s a question we’re dying to ask other people, but we hesitate because we’re afraid of the answer we’ll get. And when someone asks us how old they look, we run for the hills.

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Microsoft + Machine Learning Can Help You Look Younger #StrataHadoop



A ‘Dislike’ for Facebook = A ‘Like’ for Sentiment Analytics

Wednesday, September 30th, 2015

A ‘Dislike’ for Facebook = A ‘Like’ for Sentiment Analytics

When Facebook makes a change, people listen. And one of its most alluded updates may accelerate the evolution of analytics to improve understanding customer sentiment.
Mark Zuckerberg, CEO and founder of Facebook, announced during an open Q&A town hall that an empathy or “dislike” button is being considered.

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A ‘Dislike’ for Facebook = A ‘Like’ for Sentiment Analytics



Where You Need to Be in Coming Weeks (30-Sept-15)

Wednesday, September 30th, 2015

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we’ve missed something, don’t hesitate to add your event to the list. (You can also view the full calendar here.)

You’re Invited: New Research on the State of Digital Customer Experience
Join CMSWire and Jahia on Oct 8th for a

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Where You Need to Be in Coming Weeks (30-Sept-15)



Turning Your Customers into Ambassadors

Wednesday, September 30th, 2015

People love helping others. According to research by Leader Networks CEO Vanessa DiMauro, 80 percent of people participate in online communities just because they like helping others. They love carrying the torch, feeling altruistic and finding a sense of belonging in doing so. This is community at its finest.

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Turning Your Customers into Ambassadors