Notes from Gilbane: Business Model First, Customer Experience Second

December 5, 2013 – 4:14 pm

BOSTON — As I close out on my first Gilbane Conference, the overall impression I am left with is that many business managers are approaching a level of near-panic about speed and complexity at which new digital tools are surfacing to change the market.

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Notes from Gilbane: Business Model First, Customer Experience Second

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