Duck and Cover: More Customers are Experiencing Rage

December 5, 2013 – 1:40 pm

Thumbnail image for rage.pngCompanies have increased their budgets to handle customer complaints and can now offer continual contact through email, text and chat as well as by phone. But that hasn’t changed much: customer satisfaction over a company’s ability to solve a complaint is no higher today than it was in the 1970s. That’s a key takeaway from a new report on “customer rage.”

 

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Duck and Cover: More Customers are Experiencing Rage

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