With all the talk of social media and other new approaches for customer service, it’s easy to overlook the importance of that old-time communication medium, email. This week, KANA Software released a new version of its email response management solution, which is now integrated with its KANA Experience Analytics customer support platform.
Tags: advertise-here, calendar, digital, document-management, ektron-web-cms, enterprise-2-0, enterprise-cms, featured-events, kana-software, mobile, sharepoint, sharepoint-2013, sharepoint-migration, sitefinity-mobile-cms, social-business, top-articles, web-cms
Leave a Reply
You must be logged in to post a comment.