Customer Service Provider KANA Integrates Email Solution with Analytics Platform

May 7, 2013 – 2:00 pm

With all the talk of social media and other new approaches for customer service, it’s easy to overlook the importance of that old-time communication medium, email. This week, KANA Software released a new version of its email response management solution, which is now integrated with its KANA Experience Analytics customer support platform.

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