Nearly three-quarters of online customers expect to get help within five minutes when they are trying to make an online purchase — and half will abandon the purchase right away or after one attempt to find help, if help is not forthcoming. That is one of a variety of findings in a new report from online help provider LivePerson that paints a picture of the attitudes and behaviors of online customers.
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LivePerson Report: Online Customers Impatient, Demanding and Heavy Buyers
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