Blogging

Remember when the front office and the back office were separate things? When the folks who actually spoke to the customers had to dress nicely and even bathe daily, and use manners and speak in clear and coherent sentences, because they were the only representatives your customers would ever see?

Read full story…

View original here:
Why Extending CRM is Critical to Meeting Customer Needs

Tags: advertise-here, business-priorities, calendar, chris-bucholtz, digital, document-management, ektron-web-cms, enterprise-2-0, enterprise-cms, gartner-portals, mobile, recent-webinars, samsungs-new-tablets, sharepoint-2013, sharepoint-migration, social-business, top-articles, web-cms

This entry was posted on Wednesday, January 30th, 2013 at 3:35 pm and is filed under Blogging. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.