Aspect’s CMO: Customers Decide Which Channel to Use for Customer Service

January 24, 2013 – 6:14 pm

Social media is now migrating in full force to the enterprise, with particular importance for contact centers. To find out its perspective on this aspect of business socialization, CMSWire recently talked to customer contact vendor, Aspect Software’s Chief Marketing Officer Jim Freeze.

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Aspect’s CMO: Customers Decide Which Channel to Use for Customer Service

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