Blogging

Live chat is becoming an increasingly important part of the customer support experience. But in many cases, the service customers receive via live chat is siloed from service they get via other channels and not targeted to their specific needs.

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Excerpted from:
[24/7] Brings Predictive Analytics to Live Chat Support

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This entry was posted on Tuesday, January 22nd, 2013 at 8:18 pm and is filed under Blogging. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.