2013 CXM Trends from newBrandAnalytics: Goodbye Surveys, Hello Localization

January 2, 2013 – 8:02 pm

With social media and customer feedback continuing their upward climb, what trends in social intelligence will this new year offer? Social intelligence provider newBrandAnalytics, which analyzes social media feedback for operational insights in various industries, is venturing some predictions.

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2013 CXM Trends from newBrandAnalytics: Goodbye Surveys, Hello Localization

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