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The Right Trigger Words

CNN.com’s designers have gone out of their way to make their work difficult. They could have built a very simple home page with just their logo and a handful of links:

  • The Most Important Story
  • The Second Most Important Story
  • The Third Most Important Story
  • An Unimportant, Yet Entertaining Story
  • Yet Another Story about Michael Jackson

If this was CNN’s home page, the designers could go home and not have any work for weeks. After all, what is a news site’s home page but a list of links to the most important stories? (And the unexplainable insatiable curiosity about Michael Jackson’s latest antics.)

Yet, these links aren’t effective for users because they’re missing a key component: the Trigger Words. Trigger words are the words and phrases that trigger a user into clicking. They contain the essential elements to provide the motivation to continue with the site.

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The Right Trigger Words

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