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Google Docs goes down, user data does not [Updated]

Google’s Documents and Spreadsheets service went down for approximately 45 minutes earlier this morning.

The service, Google’s online productivity suite, went from having some features not working, like the log-out button and the document creation drop-down menu, to coming up with a 404 page.

The downtime calls into question the importance that online Web applications play in business use, as well as how Google’s free document services have come to replace software solutions such as Microsoft Office for some users or teams that use Google’s real-time collaboration features.

(Credit: CNET Networks)

As a reminder, outages for Google Results should not result in data loss. Google’s GFS (Google File System) backup method is one of the most rigorous systems used by any data host. As I mentioned in a post from last year, a lost copy of your data on one server is backed up in a dozen other places, so you won’t even notice.

Update: Google has responded to The Register’s query about this morning’s outage with this statement:

“For a short period this morning, our users had difficulty accessing Google Docs. Some Google Apps users were also affected … We have now resolved the problem. We know how important Google Docs is to our users, so we take issues like this very seriously.”

The Official Google Docs blog has not been updated with any additional notes, or an explanation of what exactly went wrong, although Google Docs’ help section has some small notes first acknowledging the problem, along with a note to say it was fixed.

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Google Docs goes down, user data does not [Updated]

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